SCOM 2012 – Console Crash On Windows 7 x86 (32-bit)

Today I ran into an issue which I would like to share. The customer had Windows 7 clients fresh and nicely installed including SCOM 2012 SP1 console. Every time we tried to start the SCOM 2012 SP1 console Windows Error Reporting (WER) would kick in and the console crashed. The clients had Windows 7 32-bit installed and the SCOM console was also the 32-bit version.

I check the Reliability Monitor and it looked like this…

1

I clicked View technical details and found this error…

11

After some digging around I found a KB from Microsoft which describes the crash of the Service Manager 2010 console on Windows 7 / x86 systems which have a certain chipset and / or Hardware Acceleration enabled, check http://support.microsoft.com/kb/2278267.

This gives use at least some starting point. First I checked the hardware…

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Ok this looks promising, since I could not disable the Hardware Acceleration in Windows 7  (button was greyed out) I uninstalled the Intel Media Accelerator Driver first and rebooted the client…

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No luck, the console still crashed, next I removed the display adapter driver in the Device Manager and rebooted the client twice…

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…after the reboots, Windows installed it’s built-in driver…

image

and finally the SCOM console started like a charm.

The faulting driver was this here…

image

…and the new functioning driver is this here…

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Conclusion: This http://support.microsoft.com/kb/2278267 does not only apply to Service Manager console as it is mentioned but also to the SCOM 2012 SP1 console.

 image

I hope this saves you some time…

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